Privacy Policy | MaktabOS

1. Introduction

MaktabOS ("we," "our," or "us") provides a school management platform for Islamic schools and academies. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, platform, and related services (the "Service"). By using MaktabOS, you agree to the practices described in this policy.

2. Information We Collect

We collect information necessary to operate the Service and support your school:

Account and profile data: Name, email address, and role (admin, teacher, parent, student) when you sign up or are added by your school.
School and organization data: School name, logo, branding, and contact details configured by administrators.
Student and family data: Student names, parent/guardian names, contact information, class assignments, attendance records, and related information entered by your school.
Staff data: Teacher and staff names, emails, login codes, and class assignments.
Financial data: Invoices, payment status, and billing information processed through the platform.
Usage data: How you use the platform (e.g., logins, feature usage) to improve the Service and provide support.
Contact and demo requests: Name, email, phone, school name, and message when you book a demo, contact us, or apply for a job.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the MaktabOS platform and your school's branded portal.
Authenticate users and manage roles (admin, teacher, parent, student).
Process attendance, billing, messaging, and analytics as part of the Service.
Send access codes, notifications, and service-related communications.
Respond to support requests, demo requests, and career applications.
Improve the Service, fix issues, and develop new features.
Comply with legal obligations and enforce our terms.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these circumstances:

Within your organization: Admins, teachers, parents, and students see data according to their role and your school's use of the platform.
Service providers: We use trusted providers for hosting, email, and infrastructure under strict data-processing terms.
Legal requirements: When required by law or to protect our rights, safety, or property.

5. Data Security

We use industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and secure authentication. You are responsible for keeping your login credentials and access codes confidential.

6. Data Retention

We retain your data for as long as your account or your school's account is active and as needed to provide the Service, comply with law, and resolve disputes. When an account is closed, we may retain certain data for backup, legal, or audit purposes for a limited period.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise these rights, contact your school administrator (for data held as part of your school's account) or us at the contact details below.

8. Cookies and Similar Technologies

We use cookies and similar technologies to keep you logged in, remember preferences, and understand how the site is used. You can adjust your browser settings to limit or block cookies; some features may not work fully if you do.

9. Children's Privacy

MaktabOS is used by schools to manage student information. Student data is entered and controlled by the school and parents in accordance with applicable law. We do not knowingly collect personal information directly from children without consent from the school or parent/guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and, where appropriate, notify you by email or through the platform. Your continued use of MaktabOS after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact us at: Admin@maktabos.com or visit Contact.